Los Angeles Studio Manager
Prevail Boxing is seeking a Studio Manager that will help grow, manage and develop processes for our studio and the studio team. The Studio Manager will ensure the studio is well-maintained, customer service is upheld, and the location is reaching its full potential. This individual will report to the Founder and will be part of the Leadership Team.
Our ideal candidate is personable, high-performing, solutions-oriented, and detail-oriented, upholding day-to-day studio operations. Prevail is a place where a relentless pursuit of excellence is embodied in our employees and our clients – and a “must have” quality we’re looking to add to our team.
The below responsibilities are representative of what the Studio Manager will perform. We’re a small but mighty team with big dreams, and anyone who joins us should be willing to wear multiple hats as the company grows and evolves.
ROLES AND RESPONSIBILITIES:
Create and maintain strong personal relationships with the local community, clients, partners, and Prevail staff
Create and uphold a culture of excellence throughout the company, including Prevail’s exceptional customer experience
Handle complaints, settle disputes and resolve challenges from clients
Motivate and support staff in solving for client challenges and complaints in a positive manner, always upholding Prevail standards
Supervise front desk staff in an administrative capacity
Identify, recruit, and interview potential front of house hires
Oversee hiring and training of front of house staff, including orientation and on-boarding
Create the front of house (desk staff) and back of house (coaches) schedule, and plan for any schedule adjustments as needed
Audit schedule weekly for changes in events, open shifts, or additional opportunities
Host weekly meetings to check in with front of house staff, provide feedback, and empower team members
Cultivate and maintain relationships with coaches
Work with Head Coach and attend various coaches’ weekly classes and provide feedback to ensure classes run on schedule, facilities operate smoothly, and classes are up to Prevail brand standards
Develop business plans for the studio that result in growth of membership and retail sales
Work alongside Leadership Team to plan and execute in-studio events, including new studio launches and partner events
Oversee and manage facilities and maintenance teams, including for urgent requests
Work with Marketing Manager to ensure marketing initiatives are executed and align with studio goals
2+ years’ experience in previous fitness studio management role
Ability to work non-traditional hours for special events, including weekends and occasional holidays
Ability to communicate in an effective and efficient way
Passion for fitness and the pursuit of self-excellence
Bachelor’s degree from an accredited four-year college
TO APPLY: Please send a cover letter, resume, and three professional references to firstname.lastname@example.org by Friday, December 14th.